Welcome to Bihar Traveller By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Service Overview
Our cab service provides transportation services to customers within the specified operational areas. The service is available via our website, mobile app, or by phone booking.
2. Booking and Confirmation
- All bookings are subject to availability.
- A booking is considered confirmed when you receive a confirmation message via SMS, email, or in-app notification.
- You must provide accurate information when booking, including pickup location, destination, and contact details.
3. Cancellation Policy
- Cancellations made more than 5 minutes before the scheduled pickup time will not incur a cancellation fee.
- No-shows will be charged the full fare amount.
4. Pricing and Payment
- Fares are calculated based on distance, time, and applicable rates at the time of booking.
- Additional charges may apply for tolls, parking, waiting time, and other applicable fees.
- Payment can be made via cash, credit/debit card, or any other payment method available at the time of booking.
5. Passenger Conduct
- Passengers are expected to behave respectfully towards the driver and other passengers.
- Smoking, consuming alcohol, or using illegal substances in the cab is strictly prohibited.
- The driver reserves the right to refuse service if a passenger is deemed to be intoxicated, abusive, or a threat to safety.
6. Driver’s Rights
- Drivers reserve the right to refuse service if the destination is deemed unsafe or if the passenger is violating any of these terms and conditions.
- Drivers have the right to end the trip early if the passenger’s conduct is unacceptable.
7. Liability
- We are not responsible for any loss, damage, or injury that may occur during the ride, except where such loss, damage, or injury is due to our negligence.
- Our liability is limited to the cost of the fare paid for the service.
8. Personal Data and Privacy
- We collect and store personal data such as your name, contact details, and trip information to provide and improve our services.
- Your data is handled in accordance with our Privacy Policy.
9. Amendments to Terms and Conditions
- We reserve the right to amend these terms and conditions at any time.
- Any changes will be effective immediately upon being posted on our website. Continued use of our services constitutes acceptance of the new terms.